Tuesday, September 29, 2009

how to cause a riot?

Write a letter - send it to lots of people and ask them to fill in a survey. Don't proof the letter and let all the call center answer why ???

I don't want to say too much about this, lets just say today was a huge uproar to a communication that was not well thought out. from 1-5:00pm we received almost 300 calls- almost as many as a heavy day during open enrollment.

somedays you just have to laugh

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